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CD Projekt Red reaching out to those who emailed Cyberpunk 2077 refund requests

You still have until 21 December to email.

Cyberpunk 2077 developer CD Projekt Red has updated customers on its refund policy, informing those who’ve emailed a special CDPR email with a refund request what to expect next.

“We’ve just started reaching out to people who sent us a message with a confirmation of receipt,” the update begins. “We send these emails out in waves, so don’t worry if you don’t receive an answer immediately.”

“At the same time, we’d like you to know that our intention is for everytone owner of a physical copy, or a digital copy bought at retail, who has valid proof of purchase (and sends us an email at helpmerefund@cdprojektred.com within the time window) to receive a refund,” it continues. “We will do this out of our own pocket if necessary. If you are unable to obtain a refund for the game from the store where you bought it, please contact us via e-mail until December 21st. As this is a one-time initiative, we will provide everyone with next steps only after the refund request submission window closes.”

The update reminds those who’ve purchased the game digitally to “please follow the refund process of each respective platform.”

In the lead up to CD Projekt Red’s announcement, Sony has pulled Cyberpunk 2077 from the PlayStation Store while Microsoft has confirmed that anyone who’s purchased an Xbox digital copy of the game can apply for a refund.

Cyberpunk 2077 is available on Windows PC, Xbox One and PS4. It’s backwards compatible (and plays far better) on Xbox Series S & X and PS5.

Cyberpunk 2077

10 December 2020 (PC PS4 Xbox One)
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Steve Wright

Steve's the owner of this very site and an active games journalist for the past ten years. He's a Canadian-Australian gay gaming geek, ice hockey player and fan. Husband to Matt and cat dad to Wally and Quinn.