The PlayStation Store refund policy has been updated by Sony, offering refunds in more situations than before.
The key change deals with refunds on content that hasn’t been downloaded or played yet. We’ve broken it down for you below.
“You can cancel a digital content purchase within 14 days from the date of transaction, provided that you have not started downloading or streaming it,” the update reads.
“Digital content that you have started downloading, streaming and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty.”
Pre-orders are split into two categories: games more than or less than 14 days from launch.
For pre-order purchases “more than 14 days before the release date,” Sony advises that “you may request a refund to your wallet on PlayStation Network at any time up until the release date of the content.”
For pre-orders “less than 14 days before the release date,” Sony says that “you may request a refund to your wallet on PlayStation Network up to 14 days after the date of purchase.”
Finally, this policy also applies to Season Pass content in much the same manner.
“You can cancel your purchase of a season pass within 14 days from the date of transaction, provided that you have not started downloading or streaming any digital content (e.g. game add-ons) included in the season pass,” the update continued.
How to request a refund
To actually request a refund, you’ll have to fill out a form found here. Select Refund Request when prompted.
What do you think of this change to Sony’s refund policy? Are you a user who is still asking for the ability to gift a game on the PlayStation Store?