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God of War Ragnarok PS5 upgrade fee being charged twice for some

Here's how you can begin to action a refund.

An additional God of War Ragnarok PS4 to PS5 upgrade fee may be erroneously charged to users who’ve already paid for the PS5 version.

I was blocked from playing my PS4/PS5 Standard Edition version of Ragnarok ($124.95 AUD) on PS5 this morning, instead greeted with a prompt to pay an additional $15.00 AUD fee to begin.

That $15 AUD difference is the gap between the PS4 Standard Edition ($109.95 AUD) and the PS4/PS5 Standard Edition. This upgrade fee has been applied to first-party Sony releases since Gran Turismo 7.

PlayStation support acknowledged I’d paid more than I should need to in order to access Ragnarok and has escalated the call internally. If you’ve been impacted, it’s probably worth calling their support line via 1300 365 911 to lodge a support ticket of your own. Alternatively, you could use PlayStation’s support bot to try to refund both transactions (and then try buying again, perhaps?).

In terms of the issue itself, PlayStation support couldn’t identify why the issue had occured; it’s also unclear as to how widespread it is as Ragnarok is not yet available in all locations around the globe.

We’ve reached out to PlayStation Australia for more information on how this error occured, how widespread it is, and how impacted users can work towards refunds.

Update: We’ve sighted several users who’ve had the same problem, and a fix found by one tipster matches what PlayStation Support has today advised.

Those who’ve paid for the PS4 and PS5 version of Ragnarok shouldn’t have to pay any additional fees, but may have to employ a workaround to access what they’ve already purchased.

To do so:

  • Go to the PS5 Home screen
  • Scroll far right to Game Library
  • Push up on the analog stick then push right to reach Your Collection
  • Locate God of War Ragnarok
  • From here a user can select the PS5 version of the title and download it/access it

PlayStation Support would not comment on how many users were impacted in this manner; PlayStation Australia did not return our request for comment.

If you’ve had to pay an additional fee to access the title like I have, you’ll need to log a call with PlayStation Support to get that amount refunded. Unlike the fix/workaround detailed above, I didn’t have to download the PS5 version of Ragnarok — that had already happened as part of my pre-order — but the same tipster has told us they could launch the PS5 version without any additional fee using Your Collection as opposed to the Home screen tile.

God of War Ragnarok is available now on PS4 and PS5.

God of War Ragnarok

9 November 2022
PS4, PS5
 


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About the author

Steve Wright

Steve's the owner of this very site and an active games journalist for close to fifteen years. He's a Canadian-Australian gay gaming geek, ice hockey player and fan. Husband to Matt and cat dad to Wally and Quinn.