Microsoft has identified an issue with Purchase and Content Usage on Xbox One.
The issue crept up at least 24 hours ago, with Overwatch users noticing purchased Loot Boxes weren’t being credited to accounts. While the Xbox Live Status page was showing a “Limited” error on Purchase and Content usage at that time, it’s now saying everything’s normal. A tweet from Xbox Support just now says otherwise:
Purchase content in a game and not seeing it in the game on Xbox
One? Our teams are investigating. Stay tuned for more info!— Xbox Support (@XboxSupport) June 6, 2016
We’ll keep you posted.
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