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JB Hi-Fi risks breach of consumer law by rejecting gift cards

JB Hi-Fi is “at real risk” of breaching Australian consumer law by rejecting gift cards as a form of payment for next-gen console pre-orders, advocacy group CHOICE has today declared.

“Gift cards are meant to operate like cash. Any onerous restrictions on gift card use have to be clearly explained at the time of purchase [of the gift cards],” CHOICE’s Julia Steward told Byteside. “JB Hi-Fi has clear terms and conditions for gift cards with no information about restrictions.”

Steward said the retailer was “at real risk” of breaching Australian consumer law a result. She added that penalities as high as $10,000,000 AUD were applicable if JB Hi-Fi was found guilty of such a breach.

CHOICE added it has contacted JB Hi-Fi in relation to its policy and advises customers to make a complaint with the retailer, pointing out its own terms and conditions for gift cards. Customers should also lodge a complaint with their corresponding state’s consumer protection agency.

JB Hi-Fi today told customers they have five days to fully pay for their launch day PS5 pre-orders.

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Steve Wright

Steve's the owner of this very site and an active games journalist for the past ten years. He's a Canadian-Australian gay gaming geek, ice hockey player and fan. Husband to Matt and cat dad to Wally and Quinn.