Final Fantasy XIV: A Realm Reborn was released for Mac on 23 June, but sales have now been suspended due to technical issues.
Game Producer and Director Naoki Yoshida posted in the official forums, explaining the move. He first apologised for the issues and went on to explain how players could apply for a full refund if they wished. The refund process varies by retailer so check out the post on the forums for full details .
Yoshida the went on to provide additional details on the technical issues plaguing the Mac build. “I believe that the biggest problem with the Mac version release was the significant discrepancy between the performance of the product our development team produced and the expectations our customers had for it, which was due to the lack of information available on our product when sales commenced, as well as other issues. I would like to explain in detail how this happened.
“Up until the official release of the Mac version on June 23rd, we were working to improve the client’s performance. Consequently, the system requirements which we should have released were not made available in time, which was a serious problem.
“Although our development and QA teams tested the client on Mac hardware, because of our last minute efforts to improve performance and the possibility that system requirements might change, we decided to prepare several versions of these requirements, with the one to be released depending on the final result. However, in the chaos leading up to the multi-platform launch of our expansion, we released incorrect requirements, which were not updated prior to the Mac version’s official release.”
Various other issues plagued the including the early availability of a pre-release build which Yoshida said was an error by both the development and operational teams.
He closed by writing, “We aim to recommence sales of the Mac version as soon as we are satisfied that the product information and system requirements are properly prepared.”
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