EA has responded to reports that Anthem is bricking consoles, only going as far as to confirm the game is crashing PS4 consoles, not ruining them.
“We’re aware of a crashing issue some of you have been reporting for [Anthem],” a tweet from EA Help states. “We’re investigating and ask that you share your crash data reports when prompted. If you have, we’ll be reaching out to gather info.”
The tweet asks impacted users to head to a support page to log their crashes; at the time of writing, 749 people had reported the problem.
Moreover, users have taken to Reddit to report a workaround while the bigger picture issue is solved.
“All of your data is still on the HDD or SSD currently in your consoles. Just temporarily inaccessible. HOWEVER, this issue is easily rectified,” one user helpfully wrote. “You must boot your console into Safe Mode by holding the power button on the console until you hear two beeps. It must be the power button on the console itself, you cannot boot the console into safe mode via the controller. Once in Safe Mode you should be able to select an option labeled ‘Rebuild Database’. This will fix the issue.”
We don’t have Anthem on PS4, so we’re unable to confirm if the above works. Let us know how you go if you’re having troubles.
Anthem is available now on Windows PC, Xbox One and PS4.