Cyberpunk 2077 pre-loading on Xbox not working for most

If you started your pre-load weeks ago, you're downloading something...

Update: We’ve yet to hear back from CD Projekt Red or Microsoft, but can now confirm that Xbox One version will start without prompting for an additional download. We’ve tested this using an unlock key provided by CD Projekt Red.

While the situation is likely to change with a day one patch tomorrow, we’d encourage users who can pre-load to do just that.

Original story: While Cyberpunk 2077 pre-loading is supposed to be available on Xbox One and Xbox Series S & X right now, many users are finding it difficult to do so.

The Xbox ecosystem now allows for pre-loading of a title without purchase, providing you’re using your Xbox app on iOS or Android to do so. Users who are trying to pre-load via the app — specifically, today — are getting an error that reads “Oops! Looks like you’re stranded…” when trying to do so. Refreshing what used to be a Store page leads to the same error message.

Users who took to the app to pre-load weeks ago are unable to pre-load via the app but can head to the console they’ve already started the pre-load on to pull down a 59.36 GB download.

As part of our PC review of Cyberpunk 2077, we first downloaded a 59 GB package before having to download a 49 GB update — nearly the same size as the first. It’s possible that Microsoft and/or CD Projekt Red is currently blocking pre-load packages as a similar, second large download-slash-update is being prepared. We’ve reached out to Microsoft and CD Projekt Red for comment.

Cyberpunk 2077 heads to Windows PC, Xbox One, PS4 and Stadia later this week.

Cyberpunk 2077

10 December 2020 (PC PS4 Xbox One)
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Steve Wright

Steve's the owner of this very site and an active games journalist for the past ten years. He's a Canadian-Australian gay gaming geek, ice hockey player and fan. Husband to Matt and cat dad to Wally and Quinn.