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Sony says sorry for PS5 pre-orders, says more stock is coming

Sony has apologised for a chaotic PS5 pre-order experience over this past week, at the same time assuring (potential) customers that more stock is on the way.

“Let’s be honest: PS5 preorders could have been a lot smoother. We truly apologize for that,” Sony said in a tweet. “Over the next few days, we will release more PS5 consoles for preorder – retailers will share more details.”

Sony was underfire for a frenzied and last-minute pre-order rush, after repeated assurances that customers would receive notice before pre-orders went live. In reality, PS5 pre-orders went live shortly after last week’s PS5 Showcase despite Sony taking to social media and saying pre-orders would start the next day.

“More PS5s will be available through the end of the year,” Sony also advised.

Here in Australia, we’ve been told by some retailers that stock is accounted for past a 2020 release, but we’ll keep you posted if their forecasts change.

The PS5 heads to store shelves on 12 November.

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Steve Wright

Steve's the owner and Editor-in-Chief of Stevivor.com, the country’s leading independent video games outlet. Steve arrived in Australia back in 2001 on what was meant to be a three-month working holiday before deciding to emigrate and, eventually, becoming a citizen.

Stevivor is a combination of ‘Steve’ and ‘Survivor’, which made more sense back in 2001 when Jeff Probst was up in Queensland. The site started as Steve’s travel blog before transitioning over into video games.

Aside from video games, Steve has interests in hockey and Star Trek, playing the former and helping to cover video games about the latter on TrekMovie.com. By day, Steve works as the communications manager of the peak body representing Victorians as they age.