Telstra has begun to advise select customers that their Xbox All Access Wave 2 pre-orders have been shifted to Wave 1 as the telco is apparently moving available stock back online from its stores.
“Congratulations, you’ll be getting your Xbox All Access order earlier than expected,” emails to customers, as sighted by Stevivor, read.
“That’s because we’ve moved your order from Wave 2 to Wave 1. So instead of dispatching your Xbox in December, your estimated dispatch date is now 9 November 2020. Win!”
Telstra confirmed yesterday that while their brick and mortar stores still had Wave 1 Xbox Series X pre-order stock available, online orders were being placed into Wave 2. We’ve gone back to the telco for comment on today’s situation and will report back if it responds.
In short — and as we’ve been saying a lot this week — check your emails, folks. If you don’t get bumped up to Wave 1 and launch date, you can expect Wave 2 from 9 December.
Update: Telstra has responded to Stevivor’s request for comment.
“For our first foray into a next-gen pre-order experience, we are really pleased with how the first few days have been,” Nathan Gumley, Telstra’s Principal for Gaming, told Stevivor.
“We know how high gamers’ expectations are around this launch and we want to ensure we meet those expectations as best we can. Part of our approach was to try to provide a guide on dispatch dates and treat the influx of orders on day 1 cautiously, conscious of not over-committing. This is why we’ve been able to upgrade some Wave 2 Xbox Series X orders (Dec) to Wave 1 (Nov).”
Gumley also confirmed with Stevivor that Telstra’s allocation of Wave 1 Xbox Series X consoles has officially been exhausted, while some stock of Wave 1 Xbox Series S consoles remains available.
“With our Xbox Series X for Xbox All Access offer, we have moved to Wave 2 across both online and instore pre-order channels,” Gumley said. “These orders are on track to be dispatched to customers in early December. We still have Wave 1 stock available with Xbox Series S across digital and instore.”
The Xbox Series S and Xbox Series X head to store shelves on 10 November. For more on Xbox All Access, head here.
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