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Microsoft, Sony, Nintendo subscription services under UK investigation

Subscription services offered by Microsoft, Sony and Nintendo are under investigation by the UK’s Competition and Markets Authority (CMA).

The CMA will look into whether or not the game publishers’ subscriptions services including Xbox Live Gold, Xbox Game Pass, PlayStation Plus and Nintendo Switch Online are in breach of consumer law when it comes to auto-renewal terms, cancellations and refunds.

“Roll-over contracts are becoming more and more commonplace and its essential that they work well for customers,” CMA head, Andrea Coscelli, said.

“Our investigation will look into whether the biggest online gaming companies are being fair with their customers when they automatically renew their contracts, and whether people can easily cancel or get a refund. Should we find that the firms aren’t treating people fairly under consumer protection law, we are fully prepared to take action.”

On its case page, the CMA says it will specifically look into the fairness of subscription service contracts, the ease in cancelling or requesting a refund and the fairness of auto-renewal processes.

We’ll keep you informed as we learn more.


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About the author

Steve Wright

Steve's the owner and Editor-in-Chief of Stevivor.com, the country’s leading independent video games outlet. Steve arrived in Australia back in 2001 on what was meant to be a three-month working holiday before deciding to emigrate and, eventually, becoming a citizen.

Stevivor is a combination of ‘Steve’ and ‘Survivor’, which made more sense back in 2001 when Jeff Probst was up in Queensland. The site started as Steve’s travel blog before transitioning over into video games.

Aside from video games, Steve has interests in hockey and Star Trek, playing the former and helping to cover video games about the latter on TrekMovie.com. By day, Steve works as the communications manager of the peak body representing Victorians as they age.