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Bethesda to refund Fallout 76 customers in Australia

Bethesda will refund select Fallout 76 customers in Australia, the ACCC has announced.

In a statement, the ACCC said it “has accepted a court-enforceable undertaking from [Bethesda parent company XeniMax] after [it] acknowledged [it was] likely to have misled consumers about [its] consumer guarantee rights in relation to the online action game Fallout 76.”

The undertaking ensures that those Australians who contacted Bethesda for a refund between 24 November 2018 and 1 June 2019 are eligible for one now if it hasn’t already been provided. Those who receive a refund will lose access to play the game.

“ZeniMax has acknowledged that they are likely to have misled certain Australian consumers about their rights to a refund when they experienced faults with their Fallout 76 game,” ACCC Commissioner Sarah Court said.

“When a consumer has purchased a product that has a fault which amounts to a major failure, the Australian Consumer Law provides them with the right to ask for their choice of either a repair, replacement or refund.”

Fallout 76 is available now on Windows PC, Xbox One and PS4. Bethesda’s recently announced a pricey Fallout 1st subscription to operate alongside the beleagured game.

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Steve Wright

Steve's the owner of this very site and an active games journalist for the past ten years. He's a Canadian-Australian gay gaming geek, ice hockey player and fan. Husband to Matt and cat dad to Wally and Quinn.