Yay?
After close to a day of silence during this past weekend’s PlayStation Network outage, Sony has finally chalked up the downtime to an “operational issue”, also confirming that PlayStation Plus subscribers will receive 5 days of compensation for their trouble.
“Network services have fully recovered from an operational issue,” Sony advised yesterday. “We apologize for the inconvenience and thank the community for their patience. All PlayStation Plus members will automatically receive an additional 5 days of service.”
Social media lit up with Sony’s social media post, with players quickly taking sides. Some demanded free games or a month of PlayStation Plus for the downtime, while others were simply grateful to be back playing. Others suggested users immediately change their passwords — especially if that password is used on other services (and to be honest, you shouldn’t use the same password on multiple platforms AND you absolutely should change your passwords if that’s the case) — while opponents said this was strictly an internal issue.
There was one thing that most agreed on, however: Sony needs to up its game when it comes to communication.
“I believe [users] are asking if Sony ever told us, even in the most general terms, what the issue was,” wrote OutlandishnessNo8839 on Reddit. “It’s unusual to get a full outage of a major paid service with borderline zero information shared or updates given about the situation.”
“[Sony] clarified it is operational, which means it’s internal and not due to external threats or due to a third party vendor/service,” LieAccomplishment countered on another Reddit thread. “That’s what clients need to know. wtf do people expect out of an explanation? For them to provide an detailed explanation of how their infrastructure is designed and which microservice went wrong/which operation caused it? Why would clients need to know that?”
We’ll let you know if Sony elaborates.
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