Dodo has agreed to refund $360,000 AUD to around 16,000 customers after misleading claims over its entry-level NBN broadband plans, the ACCC has advised.
The ACCC has accepted a court enforceable undertaking from Dodo over the ISP’s claims that the entry-level plans were “perfect for streaming.” In reality, these plans used the 12Mbps down and 1 Mbps upload access speed tier with a total data allowance of 10GB per month. So in short, not at all perfect for streaming.
As the small data allowance and meagre bandwidth available in the plans didn’t meet the needs of customers who intended to use the product for streaming, Dodo’s understaking means it will provide refunds of any excess data charges to current and former customers who’d signed up for the 10GB plan. Dodo is also required to allow a free contract exit to any customers who wish it.
While Dodo has until 7 September 2019 to notify said customers, whose impacted by this undertaking can contact Dodo on 13 36 36 to speed up the process.
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