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How Xbox One and Windows 10 game refunds work on the Microsoft Store

In case you haven’t read Ben’s AFL Evolution review, we’ll summarise: don’t buy it. Sadly, I decided to take the plunge ahead of his write up, grabbing the game digitally via the Xbox One Store.

Thankfully, I can now refund that very same purchase.

Eligibility requirements

According to Microsoft, here are the conditions required to start the refund request:

  • Games and apps are eligible; DLC is not.
  • Games and apps are able to be refunded within 14 days of their original purchase. You cannot have used the game or app for more than two hours total.
  • You must first download and launch the game or app to then request a refund.
  • Users must wait one day before requesting a refund.

Finally, Microsoft says it “reserves the right to block access for users who abuse self-service refunds,” so don’t go crazy.

Refund process

Having played only five matches in AFL Evolution, I was well within the guidelines stated above. Getting the refund started was incredibly easy.

  • Head to accounts.microsoft.com and sign-in.
  • Head to Payment & Billing > Order History.
  • Find the game/app you wish to refund and select Request a refund.
  • You’ll have to explain why you’d like the refund. Then hit Next.
  • “To ensure a quick refund, make sure your devices are online and that you’re not using [the game or app],” Microsoft advises.

FAQs

  • How long does it take to receive the refund? According to Microsoft, refunds to your credit card may take a couple days, while refunds to your Microsoft Account should be instantaneous.
  • Do I get to keep Achievements from the refunded game? Yep. I’ve 45 glorious gamerscore from AFL Evolution still on my account.
  • Does the game/app automatically uninstall from my device? Nope. You’ll have to go and do that yourself.

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About the author

Steve Wright

Steve's the owner and Editor-in-Chief of Stevivor.com, the country’s leading independent video games outlet. Steve arrived in Australia back in 2001 on what was meant to be a three-month working holiday before deciding to emigrate and, eventually, becoming a citizen.

Stevivor is a combination of ‘Steve’ and ‘Survivor’, which made more sense back in 2001 when Jeff Probst was up in Queensland. The site started as Steve’s travel blog before transitioning over into video games.

Aside from video games, Steve has interests in hockey and Star Trek, playing the former and helping to cover video games about the latter on TrekMovie.com. By day, Steve works as the communications manager of the peak body representing Victorians as they age.