The Norwegian Consumer Council has set its sights on Nintendo, accusing the publisher of violating European law with its no-refund policy.
“The Norwegian Consumer Council (NCC) has found that out of the seven leading digital video game platforms, only Origin and Steam had adequate systems in place for refunding purchased video games,” the council said in a letter published online. “Out of the seven platforms, Nintendo in particular violates consumer rights by not offering any way to cancel a pre-ordered game.”
Nintendo’s support site confirms that it is “unable to provide refunds or exchanges for mistaken purchases,” which is against European laws for digital purchases.
Nintendo has yet to respond to the Norwegian Consumer Council. The council also criticised other publishers, but found that Nintendo’s current platforms are the only ones that didn’t comply with law; other publishers refund purchases through customer service portals.
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