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JB Hi-Fi risks breach of consumer law by rejecting gift cards

JB Hi-Fi is “at real risk” of breaching Australian consumer law by rejecting gift cards as a form of payment for next-gen console pre-orders, advocacy group CHOICE has today declared.

“Gift cards are meant to operate like cash. Any onerous restrictions on gift card use have to be clearly explained at the time of purchase [of the gift cards],” CHOICE’s Julia Steward told Byteside. “JB Hi-Fi has clear terms and conditions for gift cards with no information about restrictions.”

Steward said the retailer was “at real risk” of breaching Australian consumer law a result. She added that penalities as high as $10,000,000 AUD were applicable if JB Hi-Fi was found guilty of such a breach.

CHOICE added it has contacted JB Hi-Fi in relation to its policy and advises customers to make a complaint with the retailer, pointing out its own terms and conditions for gift cards. Customers should also lodge a complaint with their corresponding state’s consumer protection agency.

JB Hi-Fi today told customers they have five days to fully pay for their launch day PS5 pre-orders.


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Steve Wright

Steve's the owner and Editor-in-Chief of Stevivor.com, the country’s leading independent video games outlet. Steve arrived in Australia back in 2001 on what was meant to be a three-month working holiday before deciding to emigrate and, eventually, becoming a citizen.

Stevivor is a combination of ‘Steve’ and ‘Survivor’, which made more sense back in 2001 when Jeff Probst was up in Queensland. The site started as Steve’s travel blog before transitioning over into video games.

Aside from video games, Steve has interests in hockey and Star Trek, playing the former and helping to cover video games about the latter on TrekMovie.com. By day, Steve works as the communications manager of the peak body representing Victorians as they age.