"We would appreciate it if you would give us a chance..."
Cyberpunk 2077 developer CD Projekt Red has apologised for the state of the game on original Xbox One and PS4 consoles, offering a refund to players who “are not pleased with the game.”
“First of all, we would like to start by apologizing to you for now showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase,” an update from CDPR’s Marcin Iwinski, Adam Kicinski, Adam Badowski, Michal Nowakowski, Piotr Nielubowicz and Piotr Karwowski reads. “We should have paid more attention to making it play better on PlayStation 4 and Xbox One.”
The studio has pledged to “fix bugs and crashes, and improve the overall experience,” committing to “two large patches starting with Patch #1 in January… followed by Patch #2 in February.”
Moreover, CD Projekt Red has confirmed that “if you are not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy.” Here’s how to do so:
- Physical copies: First try to obtain at a refund from your place of purchase. If unsuccessful, email helpmerefund@cdprojektred.com for assistance.
- Digital copies: Use the Microsoft Store refund system or the PlayStation Store refund system
Users have the option of requesting a refund up to 21 December.
“We would always like everyone who buys our games to be satisfied with their purchase,” the update continued. “We would appreciate it if you would give us a chance.”
Cyberpunk 2077 is available now on Windows PC, Xbox One and PS4, backwards compatible (and far more stable) on Xbox Series S & X and PS5. We reviewed the game on a high-end PC provided by CD Projekt Red.
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Cyberpunk 207710 December 2020 (PC PS4 Xbox One), 5 June 2025 (Switch2)
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