Nintendo has issued advice to those experiencing Joy-Con disconnections on their Nintendo Switch console.
The issues appear widespread, with most reporting their left Joy-Con has trouble communicating back to the console itself. Stevivor has found the issue most prevalent when using the Joy-Cons inside 1-2-Switch, a title dependant on Joy-Con controllers.
For those experiencing issues, here’s what Nintendo recommends:
- Ensure your console has the latest system update.
- Ensure the Joy-Con controllers are charged.
- Try to decrease the distance between the Joy-Con and the Nintendo Switch console.
- Ensure that the Nintendo Switch console is placed to minimize interference with the Joy-Con. It is best if the Nintendo Switch console is placed out in the open and that it is not:
- Behind a TV
- Near an aquarium
- Placed in or under a metal object
- Pressed against a large amount of wires and cords
- Within three to four feet of another wireless device, such as a wireless speaker or a wireless access point.
- Check for possible sources of interference and turn them off. Interference can be caused by devices, such as:
- Cell phones, laptops, tablets, etc.
- Wireless headsets
- Wireless printers
- Wireless speakers
- Cordless phones
- USB 3.0-compatible devices such as hard drives, thumb drives, LAN adapters, etc.
- In most cases it will be enough to move these devices three to four feet away from the Nintendo Switch console and/or Joy-Con controllers. However, if you continue to experience this issue, please power these devices off while using the Nintendo Switch console.
Sadly, most of the above is common sense. Following the above to the letter didn’t fix our 1-2-Switch issues.
Are you plagued by Joy-Con disconnections or limited communication? How have you fixed the issue, if so?
The Nintendo Switch is available now. We reviewed it here.