Users who’ve previously completed Battlefield Hardline‘s first chapter via EA Access have found that their campaign progress hasn’t saved correctly.
Though the players should be able to simply pick up with chapter two when getting the full version of the game, a current bug means they’ll have to re-complete that first chapter.
EA confirmed that there’s a “technical issue” affecting progression and advises using ‘restart episode’ option with chapter 1, and then completing it, will open up the continuation of Hardline‘s single-player campaign
Weapon progression and ranking doesn’t appear affected by the bug.
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