Corrupted save files, unplayable story mode reported following GTA V’s Online title update


Game Info

GAME NAME: Grand Theft Auto V

DEVELOPER(S): Rockstar North

PUBLISHER(S): Rockstar Games

PLATFORM(S): PS3, Xbox 360

GENRE(S): Sandbox, Crime-sim

RELEASE DATE(S): 17 September 2013


Reports have surfaced of players losing story mode saves, progress and experiencing game breaking glitches following the GTA V title update that unlocked GTA Online.

Users on both NeoGAF and Rockstar Support detail that save files have been completely erased after installing the title update, losing hours of progress. There have also been reports of users losing access to certain weapons and the inability to switch characters or progress further in the story mode.

It appears that while many players have installed the patch without issue, some unfortunate others are experiencing severe issues even including the story mode being entirely unplayable, despite being offline. Rockstar is well aware of the issues and has published a list of known bugs and glitches for GTA Online on their support page. Rockstar has yet to comment on the range of single player issues.

Rockstar has apologised for the issues and thanked fans for their patience, stating, "We apologize for any inconvenience and thank you for your patience while we work to resolve this.  If you would like to receive an automatic email notification whenever major updates are posted, please log into the Support Site and click Subscribe at the top of this page."

In a comment on the Rockstar Newswire post detailing GTA Online, Rockstar says, "the GTA V Title Update to enable Grand Theft Auto Online access has been rolling out this morning on PSN and Xbox LIVE across territories worldwide. As mentioned last week, you should expect that there will be some technical teething issues in the early days of a new online experience especially one as massive as GTA Online – you can stay apprised at the Rockstar Support site here."

While I was lucky enough to update, log in and play GTA Online with no problems, I understand I was one of the few.

How has your GTA Online experience been thus far?

UPDATE: Rockstar has acknowledged the following known errors as part of the title update last night. They are:

  • Occasional "Rockstar Cloud Servers Unavailable" error message
  • Freezing sometimes while loading into first race in GTAO with "waiting for other players" on the screen
  • Intermittent "Failed to Host a GTA Online Session" error messages
  • Race Corona (start area, marker) occasionally not showing up for first race
  • Errors saying "Timed out when matchmaking for a compatible GTA Online Session to join"
  • Occasional errors about jobs failing to start or load
  • General issues with the Social Club site and Social Club features (slow loading,failed logins, emails not arriving, etc).
  • Misc. network and server-related error messages, disconnections, or cloud server errors
  • Errors saying "Mission Failed" as soon as the mission begins during a session

Rockstar is currently working on a fix. If you have been experiencing issues outside of the list above, they advise to get in touch at

About the Author
Leo Stevenson
Leo Stevenson

I've been playing games for the past 25 years and have been writing for almost as long. Combining two passions in the way I'm able is a true privilege. I'm mostly drawn to single player, story driven games and couch co-op, but will occasionally delve into multiplayer.

  • registradus

    I could log in and create my character, but couldn’t get the first race to start. going to try again today.

    • Steve Wright

      That’s exactly the same problem I had last night. :S

  • needmorenoir

    I logged in and did everything yesterday, and today i joined a game with others, and had a team deathmatch it was pretty cool..

  • Riccardo Fissore

    SOLUTION if u can’t speak italian read the description in english

    • breemo

      it says the video is private

      • Riccardo Fissore

        sorry but my friend who solved it and is interviewed in the video, changed his mind about being in the video (i know this is stupid) I made the video private so he stopped asking to cancel it. If u need to see it i can’t make it public for a while or add your email as a viewer. You know about online patch 1.02? I think it could solve also tha corrupted save files problem, if not and if people still need to recover their save files i’ll make the video public again

        • Riccardo Fissore

          anyway in this video my friend just says what he did and what worked in his case, it is not a method that works for sure

  • thegreatfatty

    my single player is broken and won’t progress, now I’m pissed

  • Sian Barnett

    This has corrupted my whole ps3. Rockstar I am seriously not happy with this problem and i will not be buying from you again, I have to now buy a whole new playstation due to this problem, don’t get me wrong I love rockstar’s Grand theft auto but i am seriously not pleased!! My whole playstation keeps freezing! and everything takes a lot longer to load also..

  • Louise Zuzu Crosbie

    i play, complete missions, lie down on a bed to “save game”.. turn off the game, come back to it and nothing has saved. I have chased that bloomin film reel around that airport 6 times now and chased the perv in the purple convertible that stalks Michaels daughter. had enough really. why wont it save progress?